Force Wear is a trading brand owned and operated by Gladius Group Limited. References to “Force Wear”, “we”, “us” and “our” on this page mean Gladius Group Limited.
We want you to be completely happy with your Force Wear order. If something is not right, our team will help you arrange an exchange or return.
Our 30-Day Returns Promise
You may return an eligible item for an exchange or refund within 30 days of receiving your order.
For a change-of-mind return, the item should be:
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unworn, other than reasonably tried on;
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unwashed;
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free from marks, odours, pet hair or other signs of use; and
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returned with its original labels and packaging where reasonably possible.
Trying on an item as you would in a shop is fine. If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
This policy is in addition to, and does not affect, your statutory consumer rights.
Exchanges
Ordered the wrong size? Contact our Customer Service team within 30 days of receiving your order and tell us which replacement size you require.
Exchanges are subject to stock availability. We cannot reserve replacement stock while an item is being returned. If the requested replacement is unavailable when your return is processed, we will contact you or issue a refund.
Customers are responsible for the cost of returning change-of-mind or incorrectly sized items. Force Wear will cover reasonable return costs where an item is faulty, damaged or supplied incorrectly.
We will send the first replacement item without an additional standard UK delivery charge. Further exchanges relating to the same order may incur a delivery charge.
How to Start a Return or Exchange
Please contact our Customer Service team through our [Contact Us] page and provide:
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your order number;
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the name or email address used for the order;
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the item you wish to return;
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whether you would prefer an exchange or refund; and
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the reason for the return.
If an item is faulty, damaged or incorrect, please also include clear photographs showing the item and the problem.
Our team will provide the correct return instructions. Please do not send an item to an address found elsewhere without first checking the current returns address.
Contacting us helps us process your return, but it does not prevent you from exercising any statutory right to cancel by making a clear statement within the applicable period.
Return Postage
For change-of-mind returns and size exchanges, you are responsible for the return postage cost.
We strongly recommend using a tracked service and retaining your proof of postage until your return has been completed. Force Wear cannot accept responsibility for returned parcels that are lost before reaching us.
If we supplied an incorrect, faulty or damaged item, please contact us before returning it. We will provide return instructions and cover reasonable return costs.
Refunds
Once your return has been received and inspected, we will notify you.
Approved refunds will be made to the original payment method. Please allow additional time for your bank or payment provider to process the transaction after the refund has been issued.
Where you cancel an eligible online order under your statutory cancellation rights, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for premium, express or enhanced delivery is not refundable unless the order was faulty or incorrectly supplied.
We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first. Statutory refunds will be issued within the legally required period.
Faulty, Damaged, Incorrect or Missing Items
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged, incorrect or missing.
Do not return the item before contacting us. Please provide your order number and photographs where applicable so that we can resolve the problem promptly.
Nothing in this policy limits your rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality.
Personalised Products
Products made to your individual specifications or clearly personalised for you cannot normally be returned because you have changed your mind.
This exception does not apply where the product is faulty, damaged, incorrectly personalised or not as described.
A product is not treated as personalised merely because it was produced after an order was placed.
Hygiene-Sensitive Products
For health and hygiene reasons, sealed goods that are not suitable for return may not be returned after their hygiene seal has been broken.
This does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Sale and Promotional Items
Sale and promotional items may be returned under the same eligibility conditions unless a specific lawful exception was clearly stated before purchase.
Where a multi-buy offer, bundle discount or other promotion is affected by a partial return, the refund may be recalculated to reflect the offer terms and the items retained.
Gift Cards
Gift cards and digital gift vouchers cannot normally be exchanged for cash or refunded, except where required by law.
Items purchased using a gift card may be returned under this policy. Any eligible refund will normally be credited back to the original gift card or payment method.
Cancelling an Order Before Dispatch
If you need to change or cancel an order, contact us as quickly as possible.
We will do our best to help, but orders can enter processing shortly after being placed. We cannot guarantee that an order can be changed or stopped once fulfilment has begun. If it has already been dispatched, you may return it in accordance with this policy.
International Returns
International customers may return eligible items under this policy.
Unless an item is faulty, damaged or incorrectly supplied, international return postage and any associated customs charges are the customer’s responsibility.
Original import duties, taxes and customs-handling charges are normally collected by local authorities or delivery providers and cannot be refunded by Force Wear. Customers should mark return documentation correctly to avoid unnecessary charges.
Nothing in this policy restricts any mandatory consumer rights that apply in the customer’s country.
Your Statutory Cancellation Rights
For most goods purchased online, UK consumers have the right to tell us that they wish to cancel within 14 days after receiving the goods. After notifying us, they normally have a further 14 days in which to return them.
Certain goods are legally excluded, including goods made to the customer’s specifications or clearly personalised, and certain sealed hygiene-sensitive goods after the seal has been broken.
Our voluntary 30-day returns promise does not replace or restrict these statutory rights.
Contact Us
If you need assistance with an exchange, return or refund, please contact our Customer Service team through our Support page.
Please include your order number so that we can assist you quickly.
Last updated: September 2026
