SNAFU

Size & Fit

• Size Guides: Every product has its own size chart in the photos. You can also find all size charts [HERE].

• Tip: Sizing may vary slightly between items, so always check the guide for the exact product you’re ordering.

Battle Worn Style

• Our designs are printed in our signature Battle Worn style.

• That means:

  • Slightly distressed artwork.

  • Super-soft, comfortable feel.

• Think of it like your old faithful tour shirt you’ve never been able to part with.

Our No Drama Guarantee

• We back every order with our No Drama Guarantee:

  • If you’re not satisfied, we’ll sort you out.

  • Refund or exchange on any item within 30 days of receipt.
    

• Full details are in our [Returns Policy].

Payments

• We accept: Clearpay, Klarna, PayPal, Apple Pay, Google Pay, Amazon Pay, and most major debit/credit cards.

Discount Codes

• Got a code? Enter it in the “Discount” field at checkout.

• Missed it? Sorry, we can’t add it after the order’s placed.

Production Time

• All gear is Made To Order.

• Normal turnaround: 2-4 working days.

• During sales/promotions: may take longer, but we’ll always push to get your order out quickly.

• Order status:

  • Awaiting Fulfilment / Order Confirmed = we’re making your gear.

  • Shipped = it’s done, passed QC, and on its way to you (with tracking email).

Delivery

• UK delivery is sent Royal Mail Tracked 24.

• Once shipped, most orders land next working day.

• Tracking updates come straight from Royal Mail.

International Shipping

• Yes, we ship worldwide, daily.

• Typical delivery times:

  • EU: 3–5 working days

  • Rest of World: 4–10 working days

• Sent International Tracked and/or Signed For (signature required).

• Duties/VAT: If you’re outside the UK/EU, your local courier may charge VAT or import fees on delivery.

Free UK Shipping

• Orders £55+ (after discounts) qualify for FREE UK shipping.

BFPO Shipping

• Yes, we ship to BFPO addresses.

• Standard shipping rates apply unless your order also qualifies for free UK shipping.

Standard Shipping Prices

• UK (Royal Mail 24hr): £5

• BFPO (Royal Mail 24hr): £5

• Ireland (Royal Mail Tracked): £10

• Rest of World (Royal Mail International): £14

• US, Canada, Australia & NZ (Royal Mail International): £19

Returns

• Easy returns under our No Drama Guarantee.

• Clothing must be unworn and unwashed.

• Refunds exclude shipping costs.

• To start a return: [CONTACT OUR TEAM].

Incorrect, Faulty or Missing Items

• If we’ve messed up, we’ll put it right fast.

• Just [CONTACT OUR TEAM] and we’ll sort it.

Customer Service

• Hours: Monday – Friday, 0900–1600 GMT